We answer a crucial question
How well are we doing in delivering ‘Equity’ to our people and customers, and what must we prioritize and action to move forward with pace and impact?
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We believe that these questions are best answered through rigorous, fact-based understanding and insight. We use our proprietary methodologies, approaches, tools and technologies to answer them with accuracy, authenticity, actionability and impact.
Our solutions
Equity Insight
We assess where you are on your equity journey, by understanding the lived experiences and vital signs of equity and inequity experienced by people and customers. We identify the key inequities to address for progress and impact.
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Equity Experience
We identify the priority inequities to address across people and customer experiences. We work with clients to develop a holistic strategy and a roadmap of equitable, high impact initiatives and experiences.
Equity Impact
We help set KPIs, rigorous tracking and a dashboard of hard and soft measures that shows visible signs of progress, accountability and equity impact.
Equity Insight
Equity is an ever-evolving journey. It starts with deep understanding and insight
Our Equity Navigator ™ is an innovative, diagnostic AI powered research methodology that uncovers evidence based ‘vital signs’ of biases, and the behaviors, attitudes, ingrained practices & processes that are barriers to equity for people and their branded customer experiences.
It enables clients to establish precisely where they are on their equity journey across the stages of Enlightenment, Mobilization and Momentum, based on performance against the dimensions and vital signs of equity. It identifies specific pain points, barriers to equity and priorities for action.
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Equity Experience
We work with clients to design equitable customer experience strategies that directly address priority inequities. We execute high impact initiatives that propel and accelerate equity
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Our Equity Experience Framework ™ leverages equity insights to prioritize pain points and inequities across the people and customer experiences. Our proprietary approaches and tools are used to develop a powered-up equity experience strategy, a cohesive roadmap and the potent initiatives and actions needed for measurable change and impact.
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Equity Impact
People are motivated to change when they see the impact of their endeavor. We work with our clients to track and measure the impact of equity initiatives, experiences and investments
Our equity dashboard uniquely combines a basket of hard measures (e.g., representation, progression, adoption of processes) with soft measures (e.g., ability to bring true self-identity to work, lived experiences of bias and discrimination, freedom to speak up). These are consolidated and cascaded upwards, towards the achievement of an overall shift in equity impact.
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